Jared Vs. Jomashop: Pros and Cons

Jared and Jomashop are all popular online retailers, especially among watch and jewelry lovers. They offer a broad range of products, services, and promos as a means to keep their customers happy. But how satisfied are consumers with these companies?

To provide an honest and transparent review of all three merchants, I gathered all Jared and Jomashop reviews posted on a website called PissedConsumer.com. 

After carefully evaluating and categorizing all Jared and Jomashop complaints and positive feedback, the things that consumers showed the most concern are poor customer service, products of low quality, and low repair quality.

Types of Products

Although the companies offer jewelry, each one has a special focus on something. For instance, Jomashop puts emphasis on selling watches but also sells handbags, sunglasses, and beauty products for him and her. However, they also come forward with a unique service that allows watch owners to trade in their old watch and use the credit to buy a new watch, or just sell their watch to the company. Finally, there is a page where one can find pre-owned watches in great shape.

Jared too enables their customers to have personalized jewelry and they also have a special Clearance section. Nevertheless, their business is strictly jewelry-centric.  

Prices

What online retailers have in common is the fact that they sell watches. So, if one had to compare prices among them, it would be safe to focus on a product they all sell. To compare prices, I chose the Citizen Men's Watch Promaster Diver BN0151-09L men’s watch, which both Jared and Jomashop offered at the same price of $221.25. So, at this point, the Jared vs Jomashop price comparison results in a 1-1 score.

At the time of this writing, though, Jomashop has a special discount which drops the price of the watch to $139.99. What is noteworthy is the fact that the retailer has offers for all of their watches, which makes their prices much more affordable compared to Jared.

Refunds and Cancelations 

According to Jared’s Help & FAQs page, an item can be returned within 30 days from purchase, except for custom-made products, such as those engraved with personalized details and class rings, which cannot be returned. The Jared return policy also notes that if a customer has picked up a product they had purchased online at a Jared store, they need to return it to the store rather than ship it to Jared.com.

Of course, returns will be accepted if the returned merchandise is not worn or changed in any way. It also has to be accompanied by its original packaging and all the documents it came with (i.e., warranty and instructions). Concerning exchanging an item, the retailer clarifies that exchanges can only be made at a physical Jared store. A few consumers have posted unenthusiastic Jared reviews about the merchant’ refund policy.

The Jomashop Help Center mentions that their customers can return a product within 30 days from shipping or 14 days from delivery if the item is pre-owned merchandise. The Jomashop FAQ page also specifies that the company will not cover the shipping costs and that the returned item and everything related to it (i.e., packing material, serial numbered security tag, etc.) needs to be unworn, and in new condition and their original packaging.

If a product has arrived damaged or otherwise flawed, you must contact the Jomashop customer service number within 5 days of receipt. As for items that are considered a Special Order (i.e., products the company does not have stocked in their warehouse), a restocking fee of 8% applies unless otherwise agreed by the Jomashop customer service staff via email, snail mail, or fax.

Customer Service 

You may get in touch with the Jared customer service from Monday to Friday between 9 am-10 pm ET, Saturday 10 am-10 pm ET, and Sunday 12 pm-9 pm ET at 800-527-8229. The Jared phone number to call for credit questions is 866-231-0070 (Comenity Bank Cardholders) or 877-328-8334 (Genesis cardholders).

The live chat is not available for the time being, but you may also email them via their online contact form. The Jared phone number for jewelry leasing is (866) 319-0290 while there is a fifth Jared phone number (800- 527-8229) that will help you with anything not listed above.

Besides a detailed Jomashop FAQ section, the online merchant also enables their clients to get in touch with a company rep via live chat and phone (877-834-1434) from Monday to Friday (9 am-3 pm). They also provide an online Contact Us form that you could fill out.

Consumers’ Concerns

One of the questions that are commonly found online is related to the legitimacy of these companies. For instance, in a Rolex Forum, several people have asked the same thing “Is Jomashop legit?” According to the replies provided, the merchant is trustworthy.

The only negative mentions were about the warranty as the company replaces the manufacturer’s warranty with their own Jomashop warranty. On the flip side, we have received a plethora of negative Jomashop reviews concerning orders of defective or damaged products, mainly Jomashop watches, as well as issues with Jomashop returns and repairs. 

Another thought/question that is much discussed online is “Why is Jomashop so cheap?” A Quora thread provides sufficient replies, as users explain that the seller offers inexpensive pieces because they are an unauthorized dealer of the brands they offer, without this meaning that they sell Jomashop fake watches or other types of merchandise.

As for the Jomashop reviews, it appears that the merchant’s customer service is a serious pain point that should be addressed at some point in the near future. Many consumers mentioned how rude customer agents have been to them and how uncomfortable or even frustrating the interaction with a company agent was for them.

When it comes to Jared reviews, consumers are clearly dissatisfied with the customer service, the exchange, refund, and cancellation policy, and the quality of the item they had purchased.

Jared Vs. Jomashop: Pros and Cons

All in all, here is what consumers think about the product and service quality of these companies.

Jared pros and cons:

(+) Friendly repair liaison

(+) Friendly staff

(-) High price

(-) Low quality

(-) Customer service

Jomashop pros and cons:

(+) Price

(-) Customer service

When I compare Jared with Jomashop, it becomes evident that both companies frustrate their customers with their customer services, and their exchange, refund, and cancellation policies.

Hopefully, this comparison article of Jared and Jomashop has provided you with vital details concerning what each merchant’s services and how pleasurable a buyer’s journey can be, depending on which online retailer they choose.

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